Our Customers are Always Right
Etronics sprouted its roots as a brick and mortar store on the Lower East Side of Manhattan. As the industry progressed and adapted to the consumer, so have we. By ensuring we have the highest standards of customer service, we have been able to keep a successful business running for over 17 years, and managed to grow at a steady pace. We value our customers and appreciate every sale, because without you there would be no Etronics. Our philosophy is to keep customers happy every step of the way. We are always accessible and easy to contact via email 24 hours a day, 7 days a week, to answer any questions or concerns you may have regarding product or policy.
Fast and Free Shipping on Every Order!
If your order is as small as a pair of head phones, or as large as a refrigerator, we will ship it to you for free. Regardless of whether it has to travel by truck, or plane we make sure our customers never have to pay for the transportation to the you the customer (within the 48 states, shipping to Hawaii, Alaska and Puerto Rico may incur minimal shipping charges). There are no added fees for processing and handling, ever. Here at Etronics, there is no “fine print” for our policies. What you see, is what you get.
All items, other than ones specified in the listing, are able to be returned to us within 45 days.
Please bear in mind that the buyer is responsible to pay for the return shipping. Etronics is not financially responsible for the cost of return shipping back to our warehouse.
Please contact our customer service department via this link to receive an RMA number to affix to the outside of the package to be returned.
All original parts, pieces, and packaging is required to be sent back when returning an item.
The returns process takes between 5-7 business days for refunds to be issued or exchanges to be sent out.
Buy with Confidence, and a Little Help from your Friends
The customer service team at Etronics is honest, caring and dedicated to making sure that you shopping experience at Etronics.com is enjoyable, smooth and so memorable that we are the only electronics company that comes to mind. We are available around the clock to answer questions and concerns to help you decide which item best suites your needs. With years of experience, and a track record as one of the industry's fastest growing companies, Etronics has what it takes for continued success. What does this mean to our customers? You can do business with Etronics with the same level confidence as a major big box electronics mega store with the personal attention of a mom an pop shop. We look forward to being of service to you.