What if my order is lost in transit? - Compare Prices, customer and user reviews, Features, Accessories, Specifications

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What if my order is lost in transit?

Before notifying us about a lost package, Please make sure that the delivery time frame has passed.

We ship from Brooklyn NY ZipCode 11211, and you can calculate the delivery time for ups by clicking here , if it is in fact lost please email Customer Services to notify us so we may start an immediate tracer with the courier.

Please be advised a tracer with UPS usually takes about 8 business days, (and approx the same with other couriers).

Please be advised we will issue a reshipment or a refund whenever the claim is resolved.

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