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What You Get

This warranty is an extension of the manufacturer's normal warranty on the equipment for an additional period of 3 (three) years. The Home Theater System equipment will be guaranteed to operate properly according to manufacturer's specifications or Mack will repair equipment to operate properly at no charge to you (this includes parts and labor and head replacement when necessary). Such service, repairs or adjustment of this equipment is assured the original purchaser only.

This warranty does not cover equipment which has been misused, tampered with, modified or damaged as a result of accident, water, grit, impact or lack of proper care as indicated in the manual of operations.

Accessories not covered: cable boxes, connectors, lenses, decorative parts, A/C adapters, cables, handles, carry straps, knobs, buttons, remote, rusting, corrosion or batteries. One head cleaning per year at Mack Camera and Video Service.

Frequently Asked Questions:

What is an extended warranty?

An extended service plan is a guarantee that provides product support for most purchases, saving you from having to pay unexpected repairs.

How is this different than a manufacturer's warranty?

A manufacturer's warranty usually offers limited coverage, with parts and labor carrying separate rules and short expiration dates. This extended service plans provide comprehensive coverage along with genuine customer care.

Can I get coverage on my products even if they were purchased elsewhere?

Yes, you can as long as it’s within 30 days from the date of purchase. The agreement will not cover pre-existing claims.

If I change my mind, can I cancel my extended warranty?

We are confident that you will be completely satisfied with the service protection. However, contracts can be canceled anytime, no questions asked. You get a 100% refund if you return it within 30 days of purchase.

Who performs the repair service?

Only authorized technicians. These technicians are trained to ensure your satisfaction and to repair problems using only quality replacement parts.