Returnable Products may be returned within thirty (30) days of your product's shipping date. Certain exceptions and exclusions apply and more information can be found on the product page for the item in question. From and after thirty (30) days from your product’s shipping date, we cannot accept returns of any product. If you require Technical Support, Manufacturer Warranty information, Product Manuals or Repair Locations, please contact the manufacturer directly.
Any return to Etronics requires a Return Merchandise Authorization Number (“RMA Number”). We cannot and will not accept returns, of any type, without a RMA Number.
To receive an RMA Number, please call email us at firstname.lastname@example.org and request an RMA Number. You will be required to provide us with the customer name, invoice number, serial number and the nature of the problem.
Returnable Products are only returnable if an RMA# was obtained within (30) Thirty days of the original date of shipment. The Returnable Product must be 100% complete, in BRAND NEW and unused condition, and must be properly repacked in its original packing material and include all manuals, blank warranty cards and all accessories provided at the time of delivery. We reserve the right to charge up to a 15% restocking fee on all returns. Etronics will not accept a return of any product that is missing any manufacturer supplied accessories or if there is obvious damage or visible wear and tear to the unit.
In all instances, Shipping and Handling Charges are NOT refundable.
Non-Returnable Products and special ordered items, shavers, televisions & monitors over 21", air conditioners, or PAL equipment are non-returnable, BBQ grills, Large screen televisions come with at-home service and can not be returned even when defective,.
Etronics does not accept returns on Cellular phones, even when the product is unopened. If a unit is found to be 'dead on arrival' (if it does not power on after receiving, charging and activating the product), providing the customer notifies our customer service department by email within 48 hours of receipt of the defective item, Etronics will exchange the product for an identical item.
Merchandise that ships via truck cannot be returned for refund or exchange, nor can these orders be cancelled or refused once shipped. (we may refuse your return or charge for return shipping).